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didnt receive item redeem in gem rush


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#1 Maica

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Posted 19 June 2017 - 01:44 AM

Hi, i redeem frostfire treasure box in gem rush 3x but when i check in my inventory i cant see the treasure box, i refresh my page still i cant see it. i didnt receive the item I redeem, I already tripled check it but i dont see it.

 

 

I didn't know needed screenshot coz its my first time to post here.

 

s6-Hinata IGN: Merascylla

 

around 1:35 AM Philippines

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Edited by Maica, 20 June 2017 - 01:15 AM.


#2 Maica

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Posted 19 June 2017 - 08:50 PM

i think reporting bugs are uselss.



#3 OGM Daniel

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Posted 20 June 2017 - 12:14 PM

i think reporting bugs are uselss.

 

Hi Maica,

 

So sorry for the delay in the forum reply. I've already reported the issue to the game developer. Hopefully they will revert back on the issue ASAP.



#4 OGM Daniel

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Posted 20 June 2017 - 02:51 PM

Hi Maica,

 

Just an update, the game developer replied that they will inject the reward to your account inbox mail. Sorry for the inconveniences cause as there were some issue with the game server during the event period.