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vip status problem

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#1 gigiiii

gigiiii

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Posted 11 March 2016 - 05:21 AM

needed 1410 gold for vip 5 charged 2400 gold and vip didn't changed



#2 OGM Daniel

OGM Daniel

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Posted 11 March 2016 - 03:07 PM

Hi there. Can you provide more info regarding your vip status? Info such as:

 

In game name?
Server?

Top up order?

And possibly screenshot of your VIP status?

 

Which these helps with the reporting to the game developer regarding  the issue.



#3 Dkyr

Dkyr

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Posted 22 November 2016 - 09:41 PM

Good morning
I'am from philippines
and I have a load worth 500 pesos 
that is enough to avail 3 times of MGC 2
1 MGC 2 costs 135 pesos load so for 3 (MGC 2) it will costs 405 pesos load
 
Yesterday evening (Philippines time) I'am starting to avail MGC 2
but this is their message to me
 
"Sorry. But we failed to process your request. Please try again in a few minutes. Your were not charged for this transaction. THIS MESSAGE IS FREE"
 
So it means I must not be charged
 
I checked my balanced and Its still 500
but before I go to sleep, I'll try again 
I made two tries
but still same result
at that time I don't checked my balanced because I know it will not charged my
 
This morning I'll try to avail again for 1 try
and I received my pin number and I was charged 135 pesos load
 
So it means I must have a balanced of 365 and I know from that I can still avail 2 more MGC 2
 
but after 1 hour I made my 2nd try but they texted my that I have insufficient balanced to avail MGC 2
 
So i checked my balanced and I've found out that my remaining load is 95 pesos

 
To sum all
I've only received 1 pin but base on my remaining load
I was charged 3 times instead of once
Please solve my problem thank you very much 
I really need that as soon as possible
for my account in World of Shinobi