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Money is not gold


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#1 top up no gold in ID

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Posted 18 September 2015 - 11:47 PM

15/09  ID2829108 I filled three times gold I do not have to wait another few days refund. 

http://www.mx7.com/v...BX8GPUF8kx44wNl


Edited by top up no gold in ID, 20 September 2015 - 01:41 PM.

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#2 top up no gold in ID

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Posted 20 September 2015 - 03:06 AM

Thank you very much, if you have money, then tell me how.
I waited three days ago.

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#3 top up no gold in ID

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Posted 20 September 2015 - 02:10 PM

If not refund my money would not support this game again.


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#4 Korida

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Posted 20 September 2015 - 06:26 PM

If not refund my money would not support this game again.

Hello.I reported youre problem alredy pls be patient untill they check youre problem.Thanks for understanding.


Edited by Mod_Korida, 20 September 2015 - 06:26 PM.

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#5 OGM Daniel

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Posted 21 September 2015 - 10:28 AM

Hi there. So sorry for the delay in the reply. I'm check with my technical department now to follow up on the order. So sorry again for the delay in my reply.



#6 OGM Daniel

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Posted 21 September 2015 - 10:33 AM

Also can you provide me the order ID which you've made the payment for the gold top up? From my technical support, the ID you provide is your Offgamers ID. Let me know.



#7 top up no gold in ID

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Posted 21 September 2015 - 10:35 AM

I waited five days, then I want a refund for the prepaid game again, please quickly arranged for me.

ID2829108 s3


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#8 top up no gold in ID

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Posted 21 September 2015 - 10:37 AM

Some customers may have to compensate the customer will have to wait at least an encouragement to continue playing.


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#9 OGM Daniel

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Posted 21 September 2015 - 10:59 AM

Hi there. I got the answer from my technical guy. This is what I was told:

 

There is total 3 order made during the period. Here are all the 3 orders and the payment method:

 

6629035- order using paypal
6628671 - order using credit card
6628512 - order using credit card

 

Order refunded due to open proxy and it is instantly refund. The reason why your orders got cancel is because the billing system detected proxy. As for your refund duration:

Paypal - instantly
Credit Card - about 2 weeks for fully refund

 

I apologize for the inconveniences cause. And the bad experience for the gold top up. However it is advisable disable your proxy as my technical team says during the acceptance of the order, to prevent fraud and charge back issue, the system will not proxy connection, and the system have the right to reject the transaction when there is proxy detection flagged.


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#10 top up no gold in ID

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Posted 21 September 2015 - 04:52 PM

Thanks to customer care so I will wait until I get a refund and will continue to play this game.

I know the recharge time, no problem, because I was the moment I do not like Thailand.


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#11 OGM Daniel

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Posted 22 September 2015 - 11:42 AM

Why you don't like Thailand? I find Thailand a beautiful country. :) Anyway, your next round of top up, please do not use proxy IP to perform the top up, as there is chances that the transaction will be cancel again, due to the mismatching of the credit card info (original from Thailand) or paypal info. Hope this clears the misunderstanding.


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#12 top up no gold in ID

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Posted 23 September 2015 - 02:52 AM

I would like to set up a proxy IP no problem filling my money because I'm not good with computers.


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#13 top up no gold in ID

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Posted 26 September 2015 - 12:23 PM

I waited two weeks and then I get a refund once I saw that the other two lists will be back when.


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#14 top up no gold in ID

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Posted 02 October 2015 - 02:11 PM

Thank you for giving me the time to wait for two weeks. I can not wait to go again because no one answered my question.


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#15 OGM Daniel

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Posted 02 October 2015 - 06:38 PM

I waited two weeks and then I get a refund once I saw that the other two lists will be back when.

 

I'm not sure if that is a question. Sorry for not replying to you.

 

Thank you for giving me the time to wait for two weeks. I can not wait to go again because no one answered my question.

 

Hmm.. I'm sorry. Perhaps I got confuse with the previous statement as I'm not sure about the waiting for 2 weeks.


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#16 top up no gold in ID

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Posted 04 October 2015 - 03:47 AM

I just get money back only once.
I just want the refund. You told me to wait two weeks. I waited three weeks to get a refund only once.
Sorry I could not speak English well.


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#17 top up no gold in ID

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Posted 04 October 2015 - 03:49 AM

Can you confirm that the money will definitely return.


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#18 OGM Daniel

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Posted 05 October 2015 - 10:11 AM

I just get money back only once.
I just want the refund. You told me to wait two weeks. I waited three weeks to get a refund only once.
Sorry I could not speak English well.

 

Hi there.

 

No worries about your English. Lets recap on your transaction done previously:

 

6629035- order using paypal
6628671 - order using credit card
6628512 - order using credit card

 

Order refunded due to open proxy and it is instantly refund. The reason why your orders got cancel is because the billing system detected proxy. As for your refund duration:

Paypal - instantly
Credit Card - about 2 weeks for fully refund

 

For the paypal, it should already be refunded. once the transaction has been cancel.

 

As for the credit card transaction I will need you to contact your credit card company, as my technical team said they have already issue the refund and it usually take about 2 weeks or so for the bank to credit the money.  You can call your credit card bank, to check on these 2 order info, 6628671 and 6628512 to check on the status.

 

 

Can you confirm that the money will definitely return.

 

 

Unfortunately, I'm not able to confirm that because I'm not the bank that issue the credit card. :( Some banks has got their own policy about the duration of refund. It would be better to check with the bank. As for Offgamers side here, my billing team says the issue for the refund has already been completed. So its all up to the bank now. Hope this explains your concern.


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#19 top up no gold in ID

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Posted 19 October 2015 - 01:26 PM

Thank you very much
I had already refunded

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#20 OGM Daniel

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Posted 19 October 2015 - 06:00 PM

 

Thank you very much
I had already refunded

 

 

Great news. :) Just a friendly reminder, the next time if you wish to perform a top up, its best to disable your proxy. So that the fraud system will be able to track your IP of your issuing bank in your country. Hope this helps.