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#1 drrajasahib

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Posted 04 September 2015 - 07:25 PM

Name : Uzumaki Obi Nio

Server: S3 Sakura

Bug: I have purchased the first initial top up of 0 USD but I still dont have Sasuke as playable character. Please help. 

Time zone: Three hours behind the server clock

Screenshot: Attached

 

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Edited by drrajasahib, 04 September 2015 - 09:27 PM.


#2 OGM Daniel

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Posted 07 September 2015 - 10:18 AM

Hi Drraja, there might some misunderstanding here. The purchase that you made is actually the Royal Pack which is a starter giftpack code which you can redeem in game. It doesn't increase your VIP because its not a top up. Hope that clears out the misunderstanding.

 

#3 drrajasahib

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Posted 07 September 2015 - 07:26 PM

Yes I purchased the Royal pack, shouldnt that count as a Top up, after which I should get Sasuke ?



#4 Korida

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Posted 08 September 2015 - 03:54 AM

Yes I purchased the Royal pack, shouldnt that count as a Top up, after which I should get Sasuke ?

No im sorry but thats not count as a top up....



#5 Dkyr

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Posted 22 November 2016 - 09:51 PM

Good morning
I'am from philippines
and I have a load worth 500 pesos 
that is enough to avail 3 times of MGC 2
1 MGC 2 costs 135 pesos load so for 3 (MGC 2) it will costs 405 pesos load
 
Yesterday evening (Philippines time) I'am starting to avail MGC 2
but this is their message to me
 
"Sorry. But we failed to process your request. Please try again in a few minutes. Your were not charged for this transaction. THIS MESSAGE IS FREE"
 
So it means I must not be charged
 
I checked my balanced and Its still 500
but before I go to sleep, I'll try again 
I made two tries
but still same result
at that time I don't checked my balanced because I know it will not charged my
 
This morning I'll try to avail again for 1 try
and I received my pin number and I was charged 135 pesos load
 
So it means I must have a balanced of 365 and I know from that I can still avail 2 more MGC 2
 
but after 1 hour I made my 2nd try but they texted my that I have insufficient balanced to avail MGC 2
 
So i checked my balanced and I've found out that my remaining load is 95 pesos

 
To sum all
I've only received 1 pin but base on my remaining load
I was charged 3 times instead of once
Please solve my problem thank you very much 
I really need that as soon as possible
for my account in World of Shinobi


#6 OGM Daniel

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Posted 23 November 2016 - 10:24 AM

 

Good morning
I'am from philippines
and I have a load worth 500 pesos 
that is enough to avail 3 times of MGC 2
1 MGC 2 costs 135 pesos load so for 3 (MGC 2) it will costs 405 pesos load
 
Yesterday evening (Philippines time) I'am starting to avail MGC 2
but this is their message to me
 
"Sorry. But we failed to process your request. Please try again in a few minutes. Your were not charged for this transaction. THIS MESSAGE IS FREE"
 
So it means I must not be charged
 
I checked my balanced and Its still 500
but before I go to sleep, I'll try again 
I made two tries
but still same result
at that time I don't checked my balanced because I know it will not charged my
 
This morning I'll try to avail again for 1 try
and I received my pin number and I was charged 135 pesos load
 
So it means I must have a balanced of 365 and I know from that I can still avail 2 more MGC 2
 
but after 1 hour I made my 2nd try but they texted my that I have insufficient balanced to avail MGC 2
 
So i checked my balanced and I've found out that my remaining load is 95 pesos

 
To sum all
I've only received 1 pin but base on my remaining load
I was charged 3 times instead of once
Please solve my problem thank you very much 
I really need that as soon as possible
for my account in World of Shinobi

 

 

Hi there. Can I get more info regarding your purchase for MGC? Also can you provide me with your Offgamers ID, so that I can get my billing team to investigate on your purchase for on the MGC error.